Return & Refund Policy
We really hope you enjoy your experience with us, if you are dissatisfied please contact us and we will do our utmost to resolve any issue you have.
We operate a 14 day refund policy. You have 14 days from the purchase of a ticket/product to notify us with your refund request. We will require proof of full payment and all goods must be returned at your own cost in the condition they were sent.
For orders of your own spirit recipe we cannot offer a refund, however if you cancel before we start the distilling process we will be able to accommodate you.
Gift vouchers do not expire and are non refundable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org we will require proof of damaged item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not refund courier costs.
In the event you have to cancel a booking for one of our experiences we would ask for 48 hours notice, if we are notified before the 48hr notice you will be offered a refund or you can reschedule for a later date. If we are notified after the 48hr notice we can reschedule but it will be subject to a rebooking charge per person of €25 for our Distilling Academy & Gin School experience, €30 for Afternoon Tea and €10 for all other experiences, this is to cover staff costs and any other costs incurred.
There are fees issued by the bank for all refunds, this is a percentage of the total refund of 2.5% plus a transaction fee per order of 50c.
In the event you are eligible for a refund you generally receive the refund withing 5 working days, depending on your card issuer’s policy.
To return your product, you should mail your product to: Stillgarden Distillery, Goldenbridge Estate, Tyrconnell Rd, Inchicore, Dublin 8, D08 EWK2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Coupon codes can be redeemed by clicking “Have a coupon? Click here to enter your code”
In the event the code has not been entered and or not entered correctly on any of our promotions we will not be able to issue a refund.
If you are having issues with a coupon code please email email@example.com prior to purchase and somebody will be able to assist you.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
You must be over the age of 18 when purchasing products from our website – couriers and delivery drivers reserve the right to check a valid ID to ensure receiver of products from Stillgarden Distillery is over the age of 18.