Return & Refund policy
We really hope you enjoy your experience with us, if you are dissatisfied please contact us and we will do our utmost to resolve any issue you have.
We operate a 14 day refund policy. You have 14 days from the purchase of a ticket/product to notify us with your refund request. We will require proof of full payment and all goods must be returned at your own cost in the condition they were sent.
For orders of your own spirit recipe we cannot offer a refund however if you cancel before we start the distilling process we will be able to accommodate you.
Gift vouchers do not expire.
In the unlikely event we have to cancel an academy session your will be offered a refund or you can reschedule for a later date.
You will generally receive the refund within 5 working days, depending on your card issuer’s policies.